Refund policy

Refund & Return Policy – Pearl & Kite

At Pearl & Kite, customer satisfaction is our priority. Please read our policy carefully to understand how returns, refunds, and cancellations are handled.

Return & Replacement Policy

* If you receive a **damaged, defective, or incomplete product**, please contact us within **48 hours of delivery**.

* To process your request, you must provide:

  * An **unboxing video** clearly showing the issue
  * Images (if required)

* Without an unboxing video, we may not be able to process returns or refunds.

Eligible Cases for Return/Refund

You may be eligible for a replacement or refund in the following cases:

* Product received is **damaged or defective**
* **Wrong product** delivered
* **Missing items** in the order

Once verified, we will either:

* Send a replacement (if available), or
* Issue a refund for the affected product

Return Conditions

To qualify for a return:

* Product must be **unused and in original condition**
* All **packaging, tags, and accessories** must be intact
* Product should not show signs of use, damage, or tampering

Non-Returnable Items

* Customized or personalized products
* Products returned without original packaging
* Used or damaged items (not caused during delivery)

Return Request Timeframe

* Return or complaint requests must be raised within **48 hours of delivery**
* Requests made after this period may not be accepted

Order Cancellation Policy

* Orders cannot be cancelled once they are **processed or shipped**

* In case of cancellation requests before processing, approval is subject to order status

* If cancellation is approved:

  * Refund may be issued as **store credit or original payment method**

Failed Delivery / Refused Orders

* If an order is **refused, cancelled at doorstep, or undelivered due to incorrect address or unavailability**, the following may apply:

  * Shipping and handling charges will be deducted
  * Additional charges may apply for re-shipping

Refund Process

* Once your return is received and inspected:

  * You will be notified of approval or rejection

* If approved:

  * Refund will be processed within **5–7 business days**
  * Amount will be credited to the **original payment method** or as store credit

Important Notes

* Slight variations in color, size, or design may occur and are **not considered defects**
* Delivery delays caused by courier partners are beyond our control
* Refunds are processed only after proper verification

Contact Us

For any return, refund, or cancellation queries:

📧 [support.pearlandkite@gmail.com](mailto:support.pearlandkite@gmail.com)
📞 9270091851

By placing an order with Pearl & Kite, you agree to this Refund & Return Policy.